Skill Hub LMS Support
Contact our support team for assistance with accounts, classes, payments, teaching, technical issues or safeguarding. Provide relevant details so your request can be reviewed efficiently.
Most answers are already here
Pick a topic — these are the questions our team is asked most often.
Open Find a Teacher, choose the learning area and subject, then compare verified profiles, languages, class formats, prices and availability.
Academic and Islamic tuition is delivered one-to-one through hourly or monthly options. Courses follow a fixed programme and may be offered to an individual learner or a group of up to 20 students.
Use the contact form or Help & Support in your dashboard. Include the relevant booking or payment reference when available so your request can be reviewed efficiently.
Teacher profiles show current class prices. You can view supported local currencies, while checkout clearly confirms the final amount and available payment method before you pay.
Student cancellations made at least 24 hours before the class receive a 100% refund; cancellations between 12 and 24 hours receive 50%; later cancellations are not refundable.
Your dashboard keeps your booking and payment records together. Approved refunds are returned through the original payment route where supported.
Yes. Teachers can maintain their profile, teaching setup, native pricing currency and availability from the teacher dashboard. Public visibility begins only after approval.
Academic teachers may offer hourly and monthly one-to-one tuition. Islamic teachers offer monthly one-to-one tuition. Course instructors submit fixed programmes for Skill Hub LMS review and publication.
The teacher dashboard shows the applicable platform fee, earnings status and payout eligibility. Financial records and withdrawals are maintained in USD, with an estimated native-currency view where available.
Use the available reporting tools or select Safety or safeguarding concern on the contact form. If someone is in immediate danger, contact the relevant local emergency service first.
No. Recordings are private by default and access is limited to authorized participants or reviewers according to consent and retention controls.
No. Keep class-related communication on Skill Hub LMS and do not share home addresses, private social accounts or unnecessary personal contact details.
Keeping every conversation safe
Keep messaging on Skill Hub LMS
Use your Skill Hub LMS messages for class-related communication so conversations stay connected to your account.
Report anything that feels off
Use the available reporting tools or the safeguarding form so the concern can be reviewed appropriately.
Never share personal contact details
Phone numbers, home addresses and personal socials are a policy breach.
Never pay outside the platform
Payments made outside Skill Hub LMS are not covered by the platform’s booking records or protection processes.